Step 1 – Boot to SupportAssist OS Recovery.The Dell Reset process consists of 4 major step, and they are as follows: Reset: Dell SupportAssist reset feature downloads and installs the factory operating system or upgrade to the latest operating system.This is useful when are running a factory reset and want to save the files. Back up Files: This feature allows you to back up your personal files on a local hard drive or on an external hard drive.This option enables you to avoid the need to reset your computer to its factory state.
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